page-header

Privacy Policy

  1. Home
  2. Privacy Policy

Privacy Policy

Introduction

Cnsult.in is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with international data protection laws. This Privacy Policy explains how we collect, process, store, and secure your information when you engage with our digital solutions, consultancy services, eGovernment platforms, AI systems, and related offerings.

This policy complies with:

  • GDPR (EU General Data Protection Regulation)

  • UK GDPR & Data Protection Act 2018

  • US Privacy Requirements (including CCPA where applicable)

  • African Data Protection Regulations (NDPR – Nigeria, POPIA – South Africa, and other regional frameworks)

By accessing Cnsult.in services, you acknowledge and consent to the practices described in this policy.

Information We Collect

1. Personal Information

We may collect the following types of personally identifiable information (PII):

  • Full name and contact details

  • Email address and phone number

  • Organization name and role

  • Authentication credentials

  • Identification details where required for compliance or onboarding

This information may be collected during account creation, service inquiries, onboarding, contract execution, and interactions with our support teams.

2. Usage Data

We collect information on how users interact with our platforms, including:

  • Login activity

  • System navigation and behavior

  • Feature usage patterns

  • Transactional actions performed within applications such as ePermit, eMemo, and BizPro

This helps us maintain and improve our digital ecosystem.

3. Technical Data

Technical information collected includes:

  • IP address

  • Device type and operating system

  • Browser type

  • System logs and diagnostic data

This supports security, optimization, and troubleshooting functions.

Legal Basis for Processing (GDPR & UK GDPR)

For users within the EU and UK, we process personal data under the following lawful bases:

  • Contractual Necessity: Delivering services you requested.

  • Legitimate Interest: Improving platform performance, preventing fraud, and ensuring service security.

  • Consent: When subscribing to newsletters, marketing updates, or optional features.

  • Legal Obligation: Compliance with laws, government regulations, and audit requirements.

You may withdraw consent at any time when processing is consent-based.

How We Use Your Information

We use personal data to:

  • Deliver, maintain, and enhance our services and digital platforms

  • Provide customer support and respond to inquiries

  • Improve system performance and user experience

  • Conduct compliance, security, and fraud monitoring

  • Communicate updates, service notices, or required information

All processing aligns with GDPR, UK GDPR, CCPA, NDPR, POPIA, and other relevant laws.

Data Sharing & Disclosure

Cnsult.in does not sell or rent personal information.

We may share information with:

1. Government Agencies

For systems supporting eGovernment operations (ePermit, eMemo, public-service workflows).

2. Accredited Service Providers

Including hosting providers, analytics vendors, payment processors, and technical partners under data-processing agreements.

3. Legal & Regulatory Entities

Where required to comply with applicable laws, court orders, audits, or regulatory obligations.

All third parties must adhere to strict data protection and confidentiality requirements.

Data Transfers Across Regions

If your personal data is transferred outside your home jurisdiction:

  • Transfers from the EU/UK comply with GDPR adequacy decisions, Standard Contractual Clauses (SCCs), or binding corporate rules.

  • Transfers within Africa comply with local regulations such as NDPR and POPIA.

  • Transfers to the United States are protected through recognized legal safeguards and security practices.

We ensure that all data transfers maintain the same level of protection required by the originating jurisdiction.

Data Security

We employ robust security controls including:

  • Encryption of data in transit and at rest

  • Multi-layered authentication and access control

  • Intrusion detection and continuous monitoring

  • Regular penetration tests and vulnerability assessments

  • Secure development and coding standards

Despite these measures, no system is fully immune to cyber risks, but we maintain industry-leading protections.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services

  • Meet legal and regulatory obligations

  • Maintain business and audit records

When data is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Update or correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to processing of your data

  • Restrict processing in certain scenarios

  • Request portability of your data in machine-readable format

  • Withdraw consent at any time

  • Opt out of marketing and automated decision-making

Residents of:

  • EU/UK enjoy GDPR rights

  • California (CCPA) may request disclosure of data collected

  • Nigeria (NDPR) can request rectification or deletion

  • South Africa (POPIA) can request correction, deletion, or objection

Requests are processed within the legal timelines of your jurisdiction.

Children’s Data

Our services are not intended for children under 16. We do not knowingly collect data from minors unless explicitly required by an educational service contract and permitted by law.

Contact Us

For privacy requests, questions, or concerns, contact:

Cnsult.in Data Protection Office
Email: info@lostyche.com
We respond to all verified requests promptly and in accordance with applicable regulations.”]